Services

Services Overview

• Change Management

• Strategic Planning

• Performance Management

• Team Development

• Business Plan Development

• Marketing & Public Relations

• Mystery Shopping

• Event & Wedding Planning

• Management Health Checks & Staff Audits

Training Services

• Core Management Skills (Delegation, Effective Meetings, Supervisory Skills)

• Facilitative Management (Coaching, Leadership, Managing Change)

• Team Development (Conflict Resolution, Team Problem Solving)

• Functional Management (Creative Thinking, Finance for Non-Financial Managers)

• Personal Skills (Communication, Stress Management, Time Management, Presentation Skills)

Hospitality Courses/Services

• Front Office Operations

• Professional Room Attendant

• Housekeeping Management

• Front Office Management

• Hotel Security

• Hospitality Audits & Inspections

• SOP Development & Implementation

Maid 4 You

• Professional Home, Office, and Hotel Cleaning Services

Job Connect

• Recruitment Services (Vacancy Registration, Candidate Screening, Mock Interviews)

Roberts & Associates is your partner in organizational development, offering customized solutions that lead to lasting success.

Roberts & Associates commenced consulting services in 2001 with the vision to improve the quality of the

workforce in Antigua & Barbuda, one person at a time.

We are dedicated to serving private and public sector client organizations, which require custom designed

assistance with the development of their human resources. Our training and consulting services range from

facilitating strategic planning sessions to assisting organizations in creating an effective team environment. We can provide custom training programs to meet virtually any organizational need.

We provide a critical analysis of your current situation with hands on 'how to' advice on improving services,

expanding your business and developing a plan for the future. We guarantee a highly professional and

commercially informed consultancy, training and development service. We have access to the very best consultants and development specialists, who are skilled facilitators of change, innovation and leading edge thinking. No need to worry about getting to us, our consultants and facilitators come to you. We work with you to accomplish your organizational goals in a timeframe comfortable to you. We believe that your satisfaction must always be guaranteed.

Roberts & Associates designs and delivers customized programs and workshops to geared specifically to meet your individual business needs. These programs offer the ideal opportunity for key personnel to not only gain the best in delivery of training programs, but it also allows us to work with you objectively to identify real problems, issues and solutions.

CONSULTING SERVICES:

Roberts & Associates' team of professional consultants are available to work with an organization's managers and staff to develop and implement effective processes in a number of areas:

• Change Management

• Meeting Facilitation

• Performance Management Systems

• Strategic Planning

• Team Development

• Business Plan Development

• Marketing & Public Relations

• Mystery Shop (Critical Analysis of Service)

• Event Management & Wedding Planning

• Management Health Checks & Staff Audits

MAID 4 YOU:

Maid 4 You is a convenient personalized cleaning service which relieves you from the hassle of sick days, statutory payments, workman’s compensation or insurance, health and other employment benefits. A regularly assigned cleaning team will clean your home, hotel rooms, or office when you need it. We guarantee you will have professional service when you want it.

All employees of the company have been trained under the international circular cleaning methodology and certified through the Caribcert hospitality certification program. Maid 4 You provides constant supervision during cleaning and utilizes a quality check system for each cleaning. We always provide cleaning supplies and equipment to get the job done right the first time. Maid 4 You employees treat your home or office with utmost respect and care.

JOB CONNECT:

Companies—Register your vacancies with Roberts & Associates complete with job requirements and candidate competencies. We will advertise the position, screen all applicants and present the three (3) most qualified candidates to your organization.

Job Seekers—Roberts & Associates will match you with vacancies posted within the company's database and assist you in increasing your competitive position in the job market by helping you to prepare a professional resume, aiding your development of successful interview skills and techniques, and conducting two (2) mock interviews prior to your scheduled interview. We get you the interview, you land the job.

TRAINING SERVICES:

Hospitality Courses/Services: